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Presentation: American “ITIL” Winning The Meta Data Contest

This presentation was originally delivered at the 2008 DAMA conference.

American ITIL
  • What is “ITIL” and the “CMDB” ?
  • Three Critical Issues for ITIL Meta data Architects
    • CMDB Meta-model
    • ITIL Process ROI
    • Crafting the IT “Tool” Ecosystem
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